Pet Goodies Online Shop is a Division of Definite Web Hosting (PTY) Ltd.

Terms of Use

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

Pet Goodies Online Shop further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. Pet Goodies Online Shop shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if Pet Goodies Online Shop have been informed of the possibilities of such damages. Pet Goodies Online Shop cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or 2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. 3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. All the information gathered in the online on the website is used to personally identify users. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Product availability

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the next day provided payment has been received in full.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Pet Goodies Online Shop will contact you via email and provide revised shipping details.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund monies paid in any way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries, please contact us before making any purchase for any service through this website.


Delivery charges will be incurred by the customer at the following rates for all deliveries within South Africa:

Main Areas Other Areas
0-3kg R95.00 R95.00
3-4kg R120.00 R120.00
4-5kg R160.00 R160.00
5-7kg R180.00 R180.00
7-9kg R230.00 R230.00
9kg+ R300.00 R300.00


Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Delivery can take up to 7 working days.

Undelivered packages

Occasionally packages are returned to us undelivered. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Order processing

Order processing will not begin until we receive a confirmed order and full payment.

All Returns

The goods must be returned to us undamaged in the original packaging within 14 calendar days. When returning any product, for whatever reason, please ensure that it is returned in its original condition, and returned with the original packaging – including any documentation, manuals, warranty cards and other accessories. If unopened products are returned for a refund, you will be refunded the purchase costs excluding the delivery costs. Please remember to include your name and order number along with the returned item.

Please note:
• All returns must be in the same condition as they were delivered – remaining in their original manufacturer’s packaging if applicable.
• When shipping products back to us, please wrap the items in a secure box and secure with strong tape.
• Please contact us on for our return address. The method that chosen for delivery back to us is entirely up to you (for example Post Office Counter to Counter, Speed Services or Courier).
• The customer will be responsible for the cost of the return of a product where a wrong order was placed.
• For electronic items, the original packaging, manual, warranty cards and all accessories supplied by the manufacturer must be returned.
• Should a product have a warranty, Pet Goodies will not replace said product after warranty has expired. The rights of the consumer are limited to warranties offered by manufacturers for certain products.
• Partial returns / damaged goods will not receive a full refund.
• If the item returned is not free of pet hair, chew marks, pet odour, debris or any other damage, no refund will be made. The product must be returned in a “sale-able” condition – this includes the packaging.
• Please allow 14 – 30 days for your return to be inspected and for us to refund your money. The cost of shipping the item back to Pet Goodies will not be refunded.
• Please notify us once you have sent back the product and let us know the tracking number so that we may be on the look out for the product to quickly process your refund, credit voucher or exchange.

Purchase errors

We want you and your pets to be 100% satisfied with your purchase. If you aren’t, for any reason (such as if a wrong size or colour is chosen), then please return it to us in the purchase condition you received it in within 7 days of receiving the products. We can then exchange it for another product or offer you a credit voucher to the value of the purchase price (excluding the delivery cost). Refunds will be done within 30 days of date of cancellation. You will be liable for the delivery charge on returning the product to us. If you order the incorrect size / design and require a swop, an additional delivery will be charged.

Please note that we cannot always provide the colour or specific character within a series requested for some products as these are dependent on stock available at the supplier. We will, however, do our best to meet your requirements and will keep you in the loop regarding selecting alternatives or delays.

Delivery errors

Errors occasionally do happen. Should you receive the wrong product please contact us within 7 days of receipt of the products and we will organise to have it returned to us and your correct order dispatched asap. You will not be charged the delivery costs for the correct order to be dispatched if the error was made on our side.

Damaged items

Once you have received your products, please check the contents immediately and report any discrepancies or damages to us immediately. We will organise a replacement product or credit voucher / refund for you for the damaged item, which will be shipped as soon as we have received the damaged product back. We will incur all costs of the return on the product and shipment of the new one (if applicable). Should a product be faulty / damaged, we will organise with the manufacturer / importer / supplier to assess the product. We are restricted to the supplier’s guarantees and warranties, which may mean fixing the item instead of replacing it. Should they find the product to be in 100% working condition, and the fault be attributed to incorrect usage, we will not be able to refund or exchange the product. The cost of returning the product to us / the relevant supplier as well as the return to you (of a non-faulty product) will be charged for or not refunded – whichever is applicable in each case. In most cases, damaged / faulty items have to be returned to the original supplier within 7 days of receipt.

Cancellations or changes

We are very flexible and would like to always keep our customers 100% satisfied. If for some reason you want to cancel or change your order after payment has been made, we will assist you as far as possible with this. If the parcel has already been shipped, you will need to return it to us in the same condition it was received, at your expense. If you contact us in time and we haven’t shipped your parcel yet, we will happily make the necessary changes in the order. Order changes can result in a revised delivery fee (if applicable) and / or revised discount structure (if applicable). Please note that we do reserve the right to a termination penalty on cancellation of large orders.

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

Pet Goodies Online Shop strives to offer you competitive prices on current products; you’re total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

Pet Goodies Online Shop reserves the right to change pricing at any time without prior notice.

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Pet Goodies Online Shop banking and use the Invoice number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.

Banking details are included on your invoice.

We do not accept payments made directly inside an FNB branch, should you wish to pay inside an FNB branch a fee of R40 will be added to your invoice. Please use EFT, ATM deposits or credit card payments.

ATM Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go to the ATM and physically make your direct deposit there. Please e-mail through your deposit slip to us at to ensure your payment is confirmed and order shipped as quickly as possible.

Banking details are included on your invoice.

We do not accept payments made directly inside an FNB branch, should you wish to pay inside an FNB branch a fee of R40 will be added to your invoice. Please use EFT, ATM deposits or credit card payments.

Credit Card Payments

Credit Card payments are processed securely by SagePay (PTY) Ltd.

3 Domain Security – is a new method of security mandated by the Card Associations to enhance the security of online transactions. Mastercard’s product is called “SecureCode” and Visa’s product is called “Verified by Visa” The 3D-Secure refers to three domains involved in the security – they are the Acquiring or Merchant’s bank, the Card Association’s financial networks ie Mastercard and Visa and the Issuing or Cardholder’s bank.

The system authenticates the cardholder before the transaction takes place by diverting the browser to the bank that issued the card, who then request some secret, perhaps a pin, from their cardholder that will conclusively prove that this actually is the cardholder entitled to use this card. Once they are satisfied that this is their cardholder, they issue an authentication receipt which is then presented to the merchant’s bank along with the authorization request. If the transaction is then approved by the issuing bank, they may not charge the transaction back to the merchant because the cardholder disputes the transaction as not being originated by them.

Once the payment has been verified your order will be processed and you will be redirected back to Pet Goodies.

Please note that Credit Card payments can take up to 2 days to clear. We will only begin processing your order after your payment has cleared.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


I understand that all the designs and trademarks are registered to their rightful owners and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Pet Goodies Online Shop for any civil action or any legal action deemed necessary against me.